Privacy Policy

This privacy policy is a statement that discloses some or all the way our website collect, use, disclose, and manage the data of its customers, members, and visitors. It fulfils a legal requirement to protect our customers, members, and visitor’s privacy.

What information do we collect about you?

We collect information about you when you register with us for membership purposes, use our forums or place an order for products or services. We also collect information when you voluntarily complete customer polls or surveys, provide feedback, and participate in competitions. Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you to process your membership and when you use our forums. if you agree, we may email you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website.

L-W-O Community will not share your information for marketing purposes with companies outside of L-W-O Community.

Marketing

We would like to send you information about products and services of ours and which may be of interest to you. If you have consented to receive marketing, you may opt out later. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other organisations.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information, please contact us via email at: contact@lwocommunity.co.uk or write to us at the following address. We may make a small charge for this service.

Our contact details

Name: Gaynor Leech, Founder L-W-O Community

Address: 1 Fairway, Nuneaton, CV11 6NP

Phone Number: 07592 973941

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

For further reading on GDPR rights visit: https://www.gov.uk/data-protection

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at: contact@lwocommunity.co.uk

Our contact details

Name: Gaynor Leech, Founder L-W-O Community

Address: 1 Fairway, Nuneaton, CV11 6NP

Phone Number: 07592 973941

E-mail: contact@lwocommunity.co.uk

Website: https://www.lwocommunity.co.uk

L-W-O Community Cookie Policy

(Tailored for the Wix platform and UK GDPR/PECR compliance)

1. Introduction

L‑W‑O Community uses cookies and similar technologies on its Wix-hosted website to ensure the site functions properly, to improve user experience, and to understand how visitors interact with our content. This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.

By continuing to use our website after selecting your cookie preferences, you agree to the use of cookies as described in this policy.

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember your actions and preferences, including login details, page views, and browsing behaviour.

Cookies may be

Essential – required for the website to function.
Functional – enhance usability and personalisation.
Analytical – help us understand how visitors use the site.
Marketing/Tracking – used by third-party tools to measure engagement and deliver targeted content.

You can control non‑essential cookies through our cookie banner.

For further information, please visit www.aboutcookies.org or www.allaboutcookies.org.

3. Cookies Used on the L‑W‑O Community Website

Wix automatically sets some cookies on our website. Additional cookies may be set if we use optional tools such as Google Analytics or social media integrations.

A. Essential Cookies (Always Active)

These cookies are required for the website to operate securely and correctly. They include:

Wix session cookies – maintain site functionality during your visit.
Security cookies – support secure logins, protect forms, and prevent misuse.
Consent cookies – store your cookie preferences so we do not ask you repeatedly.

These cookies do not store personal information.

B. Functional Cookies

These support enhanced features such as the following:

remembering your preferences
enabling certain interactive elements
improving page performance

If disabled, some features may not work as intended.

C. Analytical Cookies (Optional)

If enabled, these cookies help us understand:

Which pages are visited most
How visitors navigate the site
What devices are used?

We may use:

Wix Analytics
Google Analytics (if installed)

Analytical cookies are only activated if you give consent through the cookie banner.

D. Marketing/Tracking Cookies (Optional)

L‑W‑O Community does not use advertising cookies. However, if we embed social media content or use tools such as the following:

Meta Pixel
YouTube
Instagram feeds

…these services may set their cookies. These are only activated with your consent.

4. Cookie Banner and Consent

Our Wix cookie banner complies with UK GDPR and PECR requirements. It allows you to:

accept all cookies
reject non‑essential cookies
customise your cookie settings
Non‑essential cookies will not run until you have given consent.

You can change your preferences at any time by selecting “Cookie Settings” in the banner or clearing cookies in your browser.

5. Managing Cookies in Your Browser

You can delete or block cookies through your browser settings. Instructions are available from:

Chrome
Firefox
Safari
Edge

Blocking essential cookies may affect how the website functions.

6. Third-Party Cookies

Some pages may contain links or embedded content from external websites (e.g., YouTube videos, social media posts). L-W-O Community does not control the cookies set by these third parties.

We recommend reviewing the cookie policies of any external services you interact with.

7. Personal Data and Privacy

Cookies may collect general usage data, such as the following:

device type
browser version
pages visited
time spent on the site

This information helps us improve accessibility and content relevance. Cookies do not collect medical information or sensitive personal data.

For more information on how we handle personal data, please refer to our Privacy Policy.

8. Updates to This Policy

We may update this Cookie Policy to reflect changes in:

our website
Wix platform functionality
legal requirements
analytics or tracking tools used

The “Last Updated” date will appear at the bottom of the policy.

9. Contact Us

If you have questions about this Cookie Policy or how cookies are used on the L‑W‑O Community website, you can contact us at contact@lwocommunity.co.uk.

You can set your browser not to accept cookies, and the above websites explain how to remove cookies from your browser. However, in some cases, this may mean that some features of our website do not work properly.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website, so when you link to other websites, you should read their privacy policies.

Changes to our cookie policy

We keep our cookie policy under regular review, and we will place any updates on this web page. This privacy policy was last updated on 4th July 2026.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you via email: contact@lwocommunity.co.uk or write to us at the following address.

Name: Gaynor Leech, Founder L-W-O Community

Address: 1 Fairway, Nuneaton, CV11 6NP

Phone Number: 07592 973941

How Data is Handled

A Wix website can be fully compliant with UK GDPR, PECR, accessibility standards, and general best practices. L-W-O Community has configured the built-in tools and added our own governance layers (policies, consent, disclaimers, and data handling processes).

How Data Is Handled and Protected on a Wix Website

1. Wix’s Security Infrastructure (Platform Level)

Wix provides platform‑wide protections that apply to every site:

TLS/SSL encryption on all sites (HTTPS by default).
PCI DSS compliance for payments.
ISO 27001 & 27701 certifications are for information security and privacy.
Regular security patching and threat monitoring.
Secure hosting on AWS-based infrastructure.

These protections cover the technical side, but L-W-O remains the data controller.

what data you collect
why you collect it
how long you keep it
how users can request deletion

This is the part your governance document already addresses well.

What Data Wix Collects on Your Behalf (Site Level)

1. Contact Forms

Data stored in:

Wix Contacts
Wix CRM
Email notifications (if enabled)

You can:

export/delete data
tag contacts
set retention rules
restrict who in your team can access it

2. Analytics & Cookies

Wix automatically collects:

IP address
device/browser type
pages visited
session duration

If you add:

Google Analytics
Meta Pixel
Hotjar

…then you must disclose this in your privacy policy and cookie banner.

3. Members Area

If enabled:

names
email addresses
profile details
login history

L-W-O must provide:

a clear purpose
instructions for account deletion
data retention information

4. Subscriptions / Payments

L-W-O uses:

Wix Payments
PayPal
Stripe

Wix handles card data securely, but you must:

explain what financial data you store (e.g., invoices)
provide a lawful basis (contract)

How Wix Helps You Protect Data

✔ Password-protected pages. Useful for member-only content.

✔ Role-based access

L-W-O can restrict who in your team can see contact data.

✔ Data export & deletion tools support GDPR rights:

Right of access
Right to be forgotten
Right to rectification

✔ Secure storage

All data stored in Wix’s encrypted cloud environment.

✔ Two-factor authentication

It is used to access the Wix account and is essential for administrator protection.

Website Compliance Requirements for a Wix Website (UK GDPR + PECR)

Below is the full checklist tailored to the L‑W‑O Community.

1. Privacy Policy (Mandatory)

Must include:

who you are (data controller)
what data you collect
why you collect it
lawful basis (usually legitimate interest + consent)
who you share data with (e.g., Wix, analytics tools)
how long you keep data
user rights
how to request deletion

Wix lets you add this as a standalone page.

2. Cookie Banner (Mandatory)

Wix provides a built-in cookie banner to be compliant:

enable “prior consent” for non‑essential cookies
allow users to reject cookies
link to your cookie policy
update the cookie list if you add new apps.

3. Accessibility Compliance (WCAG 2.1 AA)

Wix supports accessibility, but you must configure it:

alt text on all images
high-contrast colours (your palette already works well)
readable fonts
keyboard navigation
descriptive link text
captions/transcripts for videos

Wix has an accessibility wizard that flags issues.

4. Terms & Conditions (Recommended)

You already have these, they protect:

your intellectual property
your disclaimers
acceptable use
liability limits

5. Medical Disclaimer (Mandatory for L‑W‑O)

Because L-W-O provides non‑medical information, the disclaimer must be:

visible on every page (your footer placement is correct)
repeated on relevant pages (e.g., symptoms, self‑care)
included in your governance document

6. Contact & Complaints Information (Recommended)

GDPR requires a way for users to:

request data deletion
ask questions
raise concerns

A simple email address is sufficient.

7. Data Retention Policy (Recommended)

how long you keep form submissions
how long you keep member data
how long you keep emails

Wix allows manual deletion or automated archiving.

8. Security Practices (Mandatory)

You must:

use strong passwords
enable 2FA
restrict admin access
avoid storing sensitive medical data

Wix handles technical security; L-W-O handles organisational security.

Bringing It All Together for L‑W‑O Community

Your compliance stack should look like this:

Platform (Wix)

SSL
secure hosting
cookie banner
accessibility tools
encrypted data storage

Your Responsibilities

privacy policy
cookie policy
medical disclaimer
terms & conditions
governance document
data retention rules
transparency about non‑medical information
clear user rights

Please note that in addition to the security offered by Wix, hosting on their website. The laptop and mobile phone used by Gaynor Leech for accessing the L-W-O Community website are protected by McAfee Security.

Website Linking Policy

The L-W-O Community websites are revised on a regular basis; content may be deleted or removed.
L-W-O Community tries to ensure that all links to website pages are working.
Stock library images are the ownership of the hosting company and used by L-W-O Community under license.
Posters produced by L-W-O Community are produced with graphic software that L-W-O Community has purchased and uses under a subscription licence.
Videos produced by L-W-O Community are produced under licence of subscription
Personal photographs provided and published with the permission of our members are the property of L-W-O Community.

Links from L-W-O to other websites

Our website, support group, community page, families support group, Twitter, Pinterest, LinkedIn, and YouTube contain external links to other social media platforms.
These links provide useful sources of information, and inclusion of such links does not imply endorsement by L-W-O, of any kind as to their content or quality.
L-W-O signposts links to other lymphoedema organisations, the NHS websites and other websites that are directly or indirectly supportive of the condition of lymphoedema.
L-W-O signposts to other organisations that we have a working relationship with.
This disclaimer does not mean that L-W-O endorses external organisations, their products, or services.
Neither does L-W-O guarantee the accuracy or relevance of external websites.
We reserve the right to remove links to external websites that no longer meet our needs.

Exit Disclaimer policy

Underlined links or links highlighted purple indicate that they lead to another L-W-O page or an external website or email contact.
L-W-O does not guarantee the information or endorse external links to other websites.

We will not tolerate Blatant Self Promotion

Page reviewed 04/07/2026

Next review: January 2027